Source Job

• Provide guidance and technical instruction to enable diagnosis and repair.
• Record data into a computer system, providing vehicle details.
• Maintain quality, response rate and communicate with various teams.

MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.

• Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
• Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
• Understand all processes and procedures related to PassTime products/services such as security, airtime renewal, and placing product orders.

PassTime is a leading provider of award-winning GPS Solutions, serving the automotive industry for over 25 years. With over 10,000 businesses worldwide, they prioritize expertise and understanding of customer needs, offering advanced technology and holding numerous technology patents.

• Analyze dealer performance data to identify high-potential targets and underperforming accounts.
• Develop and maintain KPI dashboards and reporting tools to support strategic decision-making.
• Collaborate with team leads to translate data insights into coaching opportunities and performance improvement plans.

MSX International partners with automotive brands worldwide, assisting them in transforming their businesses. With over 5,000 employees in more than 80 countries, they combine industry expertise with technology solutions to enhance revenue, reduce costs, and improve customer satisfaction.

• Coordinate vehicle releases and pickups by communicating with body shops, owners, and insurance companies.
• Ensure accurate and timely updates to vehicle files while providing outstanding customer service.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.

Copart is a technology leader and the premier online vehicle auction platform globally. With over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries and fosters diversity, inclusion, and collaboration.

• Respond quickly and professionally to customer inquiries.
• Act as the voice of the customer internally to drive continuous improvement
• Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders

LGC Clinical Diagnostics develops and manufactures diagnostic quality solutions and component materials for the extended life sciences industry. They partner with IVD assay developers, pharmaceutical, CRO and academic institutions. Each day, their world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes. LGC operates FDA-registered and ISO 13485-accredited facilities and ISO 9001-accredited facility.

• Provide expert assistance in the diagnosis of complex issues related to parts.
• Support the dealer network with quick solution finding of technical product issues.
• Support dealerships with parts related support for the entire product range.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.

• Providing multi-channel support and advice to resolve customer queries via phone, email and online chat.
• Investigating and troubleshooting issues across a variety of software products.
• Logging all interactions using our Salesforce Cloud CRM system.

TELUS Agriculture & Consumer Goods leverages technology and innovation to create better producer-to-consumer outcomes. The team is diverse, enthusiastic, innovative, passionate, and energetic, thriving in a high-performance culture.

• Provide customer-specific reporting and analytics in support of volume performance.
• Support Sales Directors by managing data on sell-in and sell-through, providing tracking and insights related to delivering annual volume goals.
• Assist Sales Directors with promotional plan creation, retailer submission, and implementation.

Zevia is creating a world of better-for-you flavor, better for people and the planet. Their team is made up of courageous challengers and tenacious builders who are passionate about their mission, and strive to reflect the diversity of their consumer base.

• Act as a data analyst lead and trusted advisor for clients.
• Serve as a subject matter expert on automotive sales, pricing, incentives, and residual values.
• Enable business development growth through effective case studies.

J.D. Power unites industry leading data and insights with world-class technology to solve clients’ toughest challenges. They are a leader in business-critical data and intelligence to drive auto-related decisions, and they have been delivering guidance since 1968.

• Provides primary support to customers encountering problems using the CDK’s products and solutions.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.

• Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
• Performs multi-faceted data and report analytics to provide accurate client or policy information.
• Researches and examines client questions and drafts accurate responses.

Cotiviti provides payment accuracy and analytics-driven healthcare solutions. They have a large team, and cultivate an inclusive and equitable environment for all employees.

• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner via verbal and written communication
• Promptly answer support calls, document and transfer with a high level of urgency

BD is one of the largest global medical technology companies in the world. They focus on creating medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. With a global reach that extends across 50 countries worldwide, their network of professionals collaborates on effective measures to deliver enhanced patient quality.

• Assign areas of research interest to leads in our database.
• Filter for and remove outdated, incorrect, and fake leads in database.
• Research and enrich missing contact/company information in database.

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center. They have nearly 3,000 employees in locations across the United States, Japan and China, and they focus on discovering precise genomic solutions for disease.

• Answer incoming calls for new claims
• Make outgoing calls for messages received regarding new claims
• Enter new claim information into the client website

ClaimsPro LP is an international programs group that handles a variety of claims including auto physical damage and property damage. They are Canada's largest privately owned provider of insurance services empowering employees with the tools and technology to provide clients with the highest quality of service.

• File reports to update Service Manager of concerns and overall work that has been or is needed to be done.
• Work directly with our territory sales staff offering them and all end users assistance with technical support issues.
• Present Field Service training on all True product lines which include commercial and residential products and service procedures to all current service providers.

They are an equal opportunity employer. They require a company-paid physical and background check upon hire.

• Assist with understanding Cotiviti solution artifacts, preparing client-facing materials.
• Conduct industry research and support the team throughout the sales and handover processes.
• Provide pre-sales, RFP and demo support to solution consultants for Cotiviti solutions.

Cotiviti focuses on healthcare technology, particularly pre-sales activities and solution delivery. They recruit, hire, and promote individuals based on their qualifications for a specific job.

• Manage all aspects of Patient Support Center program operations and lead a team of Case Manager Supervisors.
• Monitor team activity, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Serve as the subject matter expert (SME) for the Case Manager role and program needs with key stakeholders.

Novartis focuses on the needs of people and a community committed to meeting them through innovative science to improve lives. They foster a collaborative environment where individuals can learn and thrive together.

• Onboard new user groups and validate workflows/permission models.
• Manage and operate AD access approvals workflows, ensuring compliant and auditable provisioning.
• Utilize data to produce Power BI dashboards and reports to measure organizational KPIs.

Liberty Mutual delivers customers peace of mind every day by helping them protect what they value most. Operating as a tech startup within a Fortune 100 company, they are leading a digital disruption that will redefine how people experience insurance.

• Responsible for the internal technology platforms of the firm and support of our employees' technical needs.
• Design, implement, and support solutions for our internal staff, working with a mixture of services, vendors, and applications.
• Research and development of new solutions, implementation of established solutions, and creating documentation.

Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown year over year through their uncompromising focus on service and value ownership, execution, growth, intelligence, and camaraderie.

• Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
• Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
• Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.

Jobgether uses an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.