Essential Functions:
- Follow necessary Customer Support protocols
- Interact with customers in a professional and enthusiastic manner via verbal and written communication
- Promptly answer support calls, document and transfer with a high level of urgency
Skills and Attributes:
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality, customer service and patient safety
- Ability to understand and communicate complex technical systems to a non-technical audience
Other skills:
- Excellent customer service skills (written and verbal) a must
- Exceptional attention to detail
- Excellent organizational skills
Becton, Dickinson and Company
BD is one of the largest global medical technology companies in the world. They focus on creating medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. With a global reach that extends across 50 countries worldwide, their network of professionals collaborates on effective measures to deliver enhanced patient quality.