Remote Customer service Jobs • DNS

Vercel is seeking a Customer Success Manager to enhance the experience of Enterprise customers. This role involves managing customer accounts, driving business value, detailed onboarding, setting success criteria, resolving issues, identifying expansion opportunities, and managing renewals. A background working with developers, especially in frontend development, cloud infrastructure, and modern application deployment is crucial.

This position is focused on expertly handling all of our customer support requests; admins and teachers have questions or run into technical issues, and you’ll be there to help through email, chat or phone calls. You’ll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day.

A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.