Support our community and enterprise customers, do cross-team work, self improvement, and work on projects and initiatives, with a focus on delivering solutions that prioritize customer satisfaction and success.

Resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution as a B2C Customer Support Engineer at ABBYY. Create knowledge base documents to help customers and colleagues resolve issues proactively, collaborating closely with technical teams like Support, Development, DevOps, and QA.