Provide expert assistance in the diagnosis of complex issues related to parts.
Support the dealer network with quick solution finding of technical product issues.
Support dealerships with parts related support for the entire product range.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.
Daily work in process management for all warranty repairs.
Review warranty invoice information and documentation to ensure it is ready for processing.
Collaborate with the service and parts departments on missing information for warranty invoices and update notes in the Dealer Management System.
Truck Centers, Inc. is a network of dealerships representing the Freightliner and Western Star truck brands. They are dedicated to delivering exceptional customer service in an environment that fosters collaboration and innovation, with a communal spirit of giving back.
Install Tenna product trackers on mid-sized vehicles and heavy equipment.
Test trackers and equipment after installations to ensure performance and compliance with specifications.
Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
Tenna provides innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. The Tenna Team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.
Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.
Assist customers with website-related issues via phone, chat, or email, including troubleshooting and training.
Document issues in the ticketing system, collaborate with departments, and correct information.
Identify customer needs, communicate trends, and create concise case notes for issue resolution.
OPENLANE simplifies wholesale for customer success, building an advanced digital marketplace for used vehicles. It is a technology and data company with approximately 5,000 employees across North America, Europe, the Philippines and Uruguay, fostering internal promotions and diverse career paths.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Understand the components, guidelines, and calculations of the PASE program to analyze and process Dealer RIM Purchase Loyalty adjustments, approving or denying them based on investigation.
Access pertinent GM information via computer or personnel to document client situations, performing cursory investigations to identify and resolve questions while directing more complex inquiries to proper areas and following up.
Recognize and record suspicious PASE activity, working with the RIM Help Desk on compliance, and demonstrating empathy, professionalism, and strong communication when interfacing with dealers.
MSX International is a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally, specializing in transforming businesses and managing operations in Sales Performance, Repair Optimization, Parts Sales, and Consumer Engagement. With over 30 years of experience and global teams, they design and deliver tailored, sustainable, and innovative solutions and services to help clients optimize operations and captivate customers.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
File reports to update Service Manager of concerns and overall work that has been or is needed to be done.
Work directly with our territory sales staff offering them and all end users assistance with technical support issues.
Present Field Service training on all True product lines which include commercial and residential products and service procedures to all current service providers.
They are an equal opportunity employer. They require a company-paid physical and background check upon hire.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Own the first response experience, setting a clear, calm, and resolution-focused tone as the first point of contact.
Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.
Ensure every issue is correctly prioritised, categorised, and routed to avoid delays and misdirection.
Infinity Group is an innovative Microsoft Cloud Solution Partner based in the UK, excelling in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 180 professionals, they operate from offices in Tunbridge Wells and London Paddington.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Assist Konecranes dealers and Key Account Customers to support BU Lifttrucks Service and Product Support in North America.
Focus on customer satisfaction and Konecranes machines quality, to promote further business of new equipment and parts.
Develop the dealers network by teaching the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in over 50 countries, Konecranes is committed to ensuring that all employees and job applicants are treated fairly.