Service Desk Engineer - 1st Line

Role Overview:

• Keep customers operational, productive, and confident in their technology.
• Triage, fix, and guide, resolving issues and ensuring prompt handling of unresolved issues.
• Reduce downtime, build trust, and protect long-term customer relationships.

What sets you apart:

• Solve problems and communicate simply for non-technical users.
• Stay calm under pressure and prioritize effectively.
• Take ownership and look for patterns and improvements.

What you get:

• Real ownership and freedom to change things.
• Access to leadership and influence over direction.
• A team open to being challenged and developed.