Position Responsibilities:
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Qualifications & Requirements:
- Proficient PC skills, specifically in Windows and IOS environments
- Knowledge and familiarity with mobile devices (Smartphones/iPads)
- Ability to document, track and monitor a problem/issue to a timely resolution
Preferred Qualifications:
- 1 year of PC desktop support or technical support experience with client contact
- Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
CDK Global
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.