Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.
Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Own the first response experience, setting a clear, calm, and resolution-focused tone as the first point of contact.
Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.
Ensure every issue is correctly prioritised, categorised, and routed to avoid delays and misdirection.
Infinity Group is an innovative Microsoft Cloud Solution Partner based in the UK, excelling in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 180 professionals, they operate from offices in Tunbridge Wells and London Paddington.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Provide remote IT support to over 4000 users across the business.
Partner with People Team to process changes, onboarding and offboarding requests.
Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.
National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.
Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.
Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Ensure clinicians, operators, and product teammates have the tools, devices, and access they need.
Manage help desk queue, lead the IT side of new-hire onboarding, configure and maintain laptops, administer SaaS platforms.
Support infrastructure and compliance initiatives, uphold HIPAA-aligned operational practices, maintain documentation and asset records.
Early Medical is a virtual (telemedicine) practice specializing in longevity and healthspan optimization, part of a broader ecosystem of ventures driven by Peter Attia. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are obsessed with excellence.
Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.