About the Position:
- Oversees the day-to-day delivery of L1/L2 IT support operations.
- Provides direct leadership and coaching to two IT Support Engineers.
- Manages the support function at the operational level.
What To Expect:
- Manage the IT support queue, prioritizing and assigning requests.
- Maintain IT asset lifecycle management.
- Ensure smooth and consistent employee onboarding/offboarding experiences.
What Sets You Apart:
- 5+ years of IT Service Desk / Support experience.
- Strong leadership skills with the ability to delegate, coach, and hold team members accountable.
- Expert troubleshooting across macOS and Windows environments.
FiscalNote
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.