Senior IT Support Coordinator

Day-to-day support:

• Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.
• Provide on-site and remote technical assistance: diagnose, troubleshoot and resolve hardware, software and connectivity issues for a wide range of users.
• Manage user accounts for onboarding and offboarding, including equipment shipping coordination and IT inventory upkeep.

Team coordination & improvement:

• Coordinate day-to-day workload and priorities across the support team, ensuring coverage and consistent service quality.
• Document incident resolutions and maintain a knowledge base to reduce repeat handling time and enable team autonomy.
• Maintain a clear, up-to-date view of the support function at all times.