Looking for a dedicated L1 support Technician with a focus to join the team and help deliver exceptional service to clients. Responsibilities include providing first-level technical support, diagnosing and troubleshooting technical issues, and documenting resolutions in the ticketing system. The role involves collaborating with team members to ensure customer satisfaction.
Job listings
Join the Internal IT team, based in Finland, and become a Senior IT Infrastructure Specialist; cooperate closely with the global IT team and other internal stakeholders to ensure the proper level of internal IT services; manage the Microsoft 365 environment, implement security measures, administer Azure/Entra ID, support internal users, manage corporate infrastructure, and drive IT change initiatives.
Handle tickets via phone, email, and chat, addressing IT needs related to M365 web application, domain registration and purchase, Office installation, and M365 feature usage. You will be responsible for case documentation, ensuring escalated cases receive traction and updating trackers requested by Team Leads.