Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests, including processing move, add, change, and delete account requests.
Identifies trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results and values employees for their talents and contributions.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.
Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Provide excellent customer service by responding to customer issues professionally.
Own assigned issues through the ticket lifecycle management, including triage and problem-solving.
Act as the main coordination point, providing clear communication to customers and stakeholders.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and quality services across technology ecosystems. They have flexible, remote-first way of working.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
You are the first point of contact for customers on IT and Business Application-related questions.
Provide a professional, efficient, and effective support service to Unit4 customers.
Investigate, process, and document application defects passed to the Application Support team.
Unit4 redefines Enterprise Resource Planning (ERP) for mid-market people-centric organizations. They provide innovative, self-driving, adaptive and intuitive software to help customers focus on meaningful work, with a culture built on trust and inclusivity.
Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.
Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.
Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.
Provide guidance and technical instruction to enable diagnosis and repair.
Record data into a computer system, providing vehicle details.
Maintain quality, response rate and communicate with various teams.
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.
Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
Build and maintain help center articles, FAQs, and internal documentation.
Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.
Manage and exceed Support KPI’s and critical Technical Support Metrics.
Lead efforts to hire, develop, and build a technical team.
Drive daily incident management success from detection to resolution.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Diagnose and resolve platform issues across tickets, email, phone, and chat -- triaging configuration errors, integration failures, data discrepancies, and bugs while meeting CSAT and solve targets.
Guide members and admins through platform features, configurations, and workflows; distinguish between user error, configuration issues, and product bugs and route each appropriately.
Own escalated cases for enterprise and strategic accounts with urgency and cross-functional coordination, bringing in Engineering, Product, or CS as needed.
Espresa delivers a global and all-in-one experience for HR, People teams, and employees with a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions. We are a growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
Provide post-implementation, support desk, and front/back line support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers receive daily updates on case status, liaising with customer-facing and internal teams for problem resolution.
Develop innovative, customized solutions to meet customers' business needs and clearly communicate complex technical topics to varied knowledge levels.
DataDirect Networks (DDN) is a global market leader in AI and multi-cloud data management at scale, providing cutting-edge data intelligence platforms for high-performance data centers. The company fosters a team of passionate professionals with a commitment to innovation, customer-centricity, and market leadership.