Position Summary:
- Provide technical support via phone and remote assistance tools.
- Participate in weekend support coverage and an on-call rotation.
- Solve complex problems in a fast-paced environment.
Key Duties / Responsibilities:
- Build deep expertise across the Cadwell product line.
- Take on additional responsibilities as the team and business evolve.
Skills & Strengths / Physical Requirements & Working Conditions:
- Strong communicator comfortable explaining technical concepts.
- Customer-first mindset: empathetic, professional, and skilled at building lasting relationships.
- Sharp analytical thinker who can assess problems quickly and deliver practical solutions.
Cadwell
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.