We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team to provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Responsibilities include troubleshooting, installing, and documenting support requests.

Gathers information concerning the capabilities of Company products, investigates the technical capabilities of Company products and competing equipment and/or solutions, and stays abreast of developments in hardware and software. Generates quantifiable requirements based on customer description and translates high level product development strategies into network and system requirement specifications.

As an IT Specialist, you will ensure our team has seamless access to the software, hardware, and support they need to be productive, owning IT onboarding and offboarding, managing company devices, and providing hands-on technical support. This role is critical in enabling our teams to work efficiently.

We are seeking an organized, efficient, and detail-oriented Technical Support Representative to provide effective support and maintenance. You will provide comprehensive support to retail locations regarding POS software and hardware issues, repair and maintain equipment, and assist in the setup and installation of new hardware and POS-related software.