Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Provide exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, networking devices and hardware peripherals.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They are fast-growing and seek candidates who want to be part of their upward trajectory.
Delivering IT support by responding to Service Requests and Incidents, aiming for 80% first-contact closure.
Troubleshooting computer hardware/software issues and implementing updates.
Developing and maintaining Support Center documentation using Confluence and ServiceNow.
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.
Provide senior leadership and operational management for helpdesk and customer support operations.
Lead helpdesk operations by establishing and managing a 24/7/365 support model.
Manage workforce development and subcontractors by recruiting and training helpdesk staff.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.
Responsible for the advanced operation and monitoring of enterprise computing systems.
Ensures the continuous availability and performance of IT systems.
Develops and maintains operational procedures and troubleshooting guides.
DMI is a leading provider of digital services and technology solutions. It has a focus on end-to-end managed IT services and supports public sector agencies and commercial enterprises around the globe.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Plans and performs installation, test, troubleshooting, and repair for communications equipment.
Sev1Tech, an ERT Company, provides IT, engineering, and program management solutions delivery to critical missions across Federal and Commercial Clients. With its acquisition by ERT, Sev1Tech expanded its ability to offer secure, mission-aligned digital solutions.
Provides senior-level oversight and strategic direction for the planning, coordination, and execution of IT systems and engineering initiatives.
Responsible for managing complex information systems programs, aligning technology investments to agency mission objectives.
Accountable for resource allocation, risk identification and mitigation, and the quality of technical and programmatic deliverables.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe and is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. DMI values employees for their talents and contributions and takes pride in helping customers achieve their goals.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Serve as first line support for internal IT issues, troubleshooting hardware, software, access, and connectivity problems.
Provision and configure laptops, peripherals, and mobile devices, install software, and manage user access.
Track software licenses and IT assets, assist with procurement, and coordinate with vendors while following security policies.
DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.
Provide operational leadership to multiple IT operations teams, ensuring effective service delivery.
Manage workforce direction, oversee technical processes, and drive improvement initiatives.
Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration.
Jobgether is a platform that connects job seekers with potential employers. They leverage AI to match candidates with suitable roles and streamline the hiring process.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Act as the initial point of contact for users reporting technical issues or requesting assistance.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, and networking devices.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Provide excellent customer service to customers, partners, and internal stakeholders.
Take customer calls and manage the creation and submission of support tickets to resolve issues.
Perform routine server installations and refreshes following documentation to ensure maximum availability.
Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.
Serve as first line support for internal IT issues.
Provision and configure laptops, peripherals, and mobile devices.
Track software licenses and subscriptions to ensure accurate counts and compliance.
Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty, they are developing powerful tools and solutions to address our Nation’s most pressing problems.