Technical Support Engineer
Benefits
7w PTO
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About The Role:
- Provide excellent customer service in a dynamic environment.
- Work directly with customers to resolve issues.
- Act as the customer advocate.
What You'll Do:
- Manage support tickets and provide status updates.
- Assist in the installation and configuration of systems.
- Reproduce, document, and escalate bug reports.
What You've Done:
- Experience supporting Microsoft systems infrastructure.
- Hands on experience with complex enterprise network environments.
- Experience with Windows OS and Server platforms.
Compensation & Benefits:
- 7.5% annual discretionary company bonus potential.
- Remote work options.
- 33 holidays
Recast Software
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.