Technical Support Engineer

Recast Software

Remote regions

Europe

Salary range

$50,221–$70,310/yr

Benefits

7w PTO

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About The Role:

  • Provide excellent customer service in a dynamic environment.
  • Work directly with customers to resolve issues.
  • Act as the customer advocate.

What You'll Do:

  • Manage support tickets and provide status updates.
  • Assist in the installation and configuration of systems.
  • Reproduce, document, and escalate bug reports.

What You've Done:

  • Experience supporting Microsoft systems infrastructure.
  • Hands on experience with complex enterprise network environments.
  • Experience with Windows OS and Server platforms.

Compensation & Benefits:

  • 7.5% annual discretionary company bonus potential.
  • Remote work options.
  • 33 holidays

Recast Software

Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.

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