Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Provide engineering remote support diagnoses for external and internal customers.
Resolve technical issues from end user’s contacts and proactive notification systems.
Integrate technical knowledge and business understanding to create solutions for customer.
HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Support and execute on-site and remote deployments of Shift5’s platform across customer environments.
Assist with installation, configuration, and troubleshooting of hardware and software systems.
Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations.
Shift5 is building the data platform for onboard operational technology (OT). They deliver cybersecurity, predictive maintenance, and compliance capabilities that enable defense and commercial fleets to operate with greater readiness, resilience, and mission assurance.
Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels.
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Serve as the go-to technical resource for various IT-related issues.
Tackle mid-level challenges and collaborate with IT teams for escalations.
Mentor Level 1 analysts through coaching and continuous learning.
DYOPATH is dedicated to providing exceptional IT support and solutions. They foster a collaborative and uplifting environment guided by their L.O.V.E. philosophy (Living Our Values Every Day).
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Be proactive in identifying and troubleshooting problems in testing and production environments and monitoring network/systems health and status.
dxFeed is a leading provider of data services for the Capital Markets industry. They source and store direct market data feeds, offering a range of data services for streaming, consolidation, storage, extraction, and analytics for global financial institutions.
Supports customers through on-site activities such as installation, implementation, maintenance and repair.
Installs and optimizes hardware/software/network products and configurations at customer sites; diagnosis and resolves performance problems.
Advises customers on preventative maintenance, manages product escalations and may deliver internal technical training.
Agilent Technologies Inc. is a global leader in laboratory and clinical technologies. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.
Serve as a resource for customers by providing solutions to technical challenges.
Deliver exceptional customer service by working directly with cinema operators who use our proprietary software.
Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues.
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands. They are an industry-changing media company fueled by innovation and an entrepreneurial spirit.
Support pre-sales technical discovery calls and site assessments.
Troubleshoot AV signal flow, networking, and device configuration issues.
Contribute to deployment playbooks and installation documentation.
EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.
Provide remote telephone and email-based IT operational support.
Troubleshoot and resolve IT incidents and service requests.
Fulfill requests and resolve incidents to meet established SLAs.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success.
Providing expert-level guidance on network and systems engineering challenges across TSA’s distributed IT environment.
Advising engineering teams, the O&M contractor, and TSA leadership on infrastructure architecture.
Resolving escalated technical issues and ensuring operational continuity across TSA’s 24x7x365 environment.
DMI is a leading provider of digital services and technology solutions. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, while recognized as a Top Workplace, they are committed to secure, efficient, and cost-effective solutions.
Performing installation of telecommunications equipment and components.
Identifying and resolving problems related to such systems.
Independently deployable to perform technical assignments successfully.
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Configure and QA the products, identifying issues and escalating as needed
Support Implementation Managers in User Acceptance Testing with customers
Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians in their work. It's a startup environment focused on collaboration and innovation with a team sharing a vision to enhance therapy effectiveness through technology.