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Troubleshooting
Responsibilities:
- Provide first-line support for hardware, software, and account-related issues.
- Troubleshoot and resolve Windows, macOS, and mobile device issues.
- Assist in configuring and deploying laptops and mobile devices.
Required Qualifications:
- 0–2 years of experience in IT support or technical assistance.
- Foundational understanding of Windows and macOS operating systems.
- Strong communication skills and ability to explain technical information.
Preferred Qualifications:
- Experience in a Service Desk environment.
- Knowledge of VPN solutions and collaboration tools.
- Strong desire to pursue growth in IT Support or Systems Administration.
Oportun
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.