Tier 1 IT Support Specialist

Key Responsibilities:

• Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
• Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
• Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame

Required Qualifications:

• High school diploma or G.E.D.
• Two or more years of technical training and/or up to two of the following certifications: A+, ITIL Foundation, HDI (CSR/SCA), other
• Experience working with Microsoft Office products - M365, VPN products, web conferencing tools, PIV ID cards, Windows desktop and server operating systems

Perks:

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays