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Responsibilities:
- Provides phone, remote, and desk-side technical support.
- Provides personal computer support and problem analysis.
- Interacts with customers to ensure productivity.
Qualifications:
- Requires a Public Trust Clearance.
- Needs 2-7 years of experience and a high school diploma.
- Must be able to communicate effectively with all levels of staff and clients.
Desired:
- Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow.
- Willing to work a variety of shifts, including holidays.
- Proven ability to work independently.
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Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.