Source Job

• Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
• Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.

• Provide advanced technical support for desktop systems, applications, and peripherals.
• Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
• Assist end-users with technical queries, providing clear guidance and support.

Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Ensure timely and accurate resolution of all service desk requests.

DYOPATH is a company that turns everyday work into meaningful impact through its L.O.V.E. philosophy—Living Our Values Every Day. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.

• Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
• Troubleshoot and resolve complex incidents, escalating when appropriate
• Identify and resolve underlying problems affecting IT systems and services

DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.

• Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
• Respond to incidents and service requests in a timely manner.
• Create and maintain documentation for problems and the knowledge base.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.

• Serves as the first point of contact for end-user technical support, both onsite and remote.
• Responsible for triaging and resolving a wide range of help desk requests, providing both basic and advanced technical support.
• Manages the desktop and laptop environment—covering hardware setup, software installations, updates, and lifecycle maintenance.

Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers. They have locations across the country and a corporate headquarters in Mentor, Ohio, offering endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

• Provide remote IT support to clients.
• Handle system updates and troubleshooting.
• Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

• Provide technical assistance and support to end users by troubleshooting software issues.
• Resolve access problems, and support IT management tools and systems.
• Ensure prompt issue resolution, deliver user training, and support cloud-based applications and IT service operations.

SOSi, founded in 1989, is a large private technology and services integrator in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

• Support mission requirements to further develop, integrate, and sustain a scalable, federated data ecosystem.
• Manage global authentication support operations, ensuring efficient troubleshooting of user access issues.
• Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. They deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

• Deliver high-quality remote support to end users with a strong focus on clarity, empathy, and ownership.
• Own the full ticket lifecycle: log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication.
• Troubleshoot issues across Windows 10/11, macOS, Microsoft 365, and Google Workspace, applying structured, hypothesis-driven problem solving.

INFUSE believes every human deserves attention. They are committed to complying with applicable data privacy and security laws and regulations.

• Troubleshoot hardware, software, and network issues, manage tickets.
• Provide customer experience in a fast-paced, team-focused environment.
• Participate in onboarding of new users and collaborate with senior engineers on escalations.

Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming tickets through the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.

Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.

• Maintain and track tech inventory, conducting semi-annual audits.
• Set up and break down classrooms and training spaces sometimes on short notice.
• Proactively identify issues and implement process improvements.

They are a tech company that helps government and enterprise customers solve technical surveillance problems. They value curiosity, creativity, and flexibility and offer a solid work-life balance and a culture that values teamwork.

• Answer IT support calls and aim to resolve tickets.
• Manage and resolve user tickets received via email.
• Troubleshoot system installations and perform upgrades via Azure.

Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.

• Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
• Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
• Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.

Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.

• Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
• Log, track, and manage support requests in our ticketing system with clear and accurate documentation
• Install and update software applications and hardware peripherals

CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.

• Operate in a high-volume metrics driven call center.
• Multitask and research information on multiple databases.
• Provide support to international stakeholders and academic institutions.

Iron Mountain Solutions seeks motivated individuals. They are an Equal Opportunity Employer.

• Provides high-quality customer service for the efficient resolution of technology problems and requests.
• Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
• Provides end user device management and support, including desktops, laptops, and PDAs.

Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.

• Taking calls and making service requests.
• Resolving service requests and answering user inquiries.
• Overseeing daily performance of computer systems.

iCIMS is a software company. The company appears to be a medium-sized organization.

• Deliver prompt and courteous support to users facing product or technical issues.
• Troubleshoot software and platform-related problems, escalating complex issues as needed.
• Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.

Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.