Answer IT support calls and resolve tickets via phone or Teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
Log, track, and manage support requests in our ticketing system with clear and accurate documentation
Install and update software applications and hardware peripherals
CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Work directly with customers, addressing complex integration troubleshooting and providing detailed workflow instructions.
Develop workflow automation to improve team cohesion and efficacy.
Synthesize technical work from the Engineering Team to enable technical up-leveling of the broader Support Team.
Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers to run their hiring process better. They are well-funded and backed by investors, with a strong emphasis on ownership, principled thinking, and thoughtful communication.
Troubleshoot software, connectivity, and hardware issues for customers via phone, email.
Resolve escalated support tickets from our Tier 1 support team.
Assist the Tier 1 support team by guiding them to resolve tickets without escalation.
Logitech empowers people to have a positive global impact with flexibility. They design award-winning products that drive superior performance when gaming and superior productivity when working. Logitech is full of authentic people who value diversity and celebrate all differences.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Ensure timely and accurate resolution of all service desk requests.
DYOPATH is a company that turns everyday work into meaningful impact through its L.O.V.E. philosophy—Living Our Values Every Day. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service via phone calls while maintaining a high level of professionalism.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. They raised $450M in Series D in March of 2025 and are on an exciting trajectory as a company.
Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Engage with customers via phone and other channels.
Diagnose and solve technical problems.
Tactacam is a leading innovator in outdoor and action camera technology. They have over 1,000,000 active customers and are passionate about developing cutting-edge products, while offering exciting opportunities for career growth in a dynamic, fast-paced environment.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Provide timeline and professional support to customers through multiple channels.
Troubleshoot software-related issues and guide users through steps to resolve problems.
Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.