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North America Europe Asia Australia

  • Respond to inbound support requests via phone, chat, and email
  • Troubleshoot software behavior, configuration issues, and data related problems
  • Maintain accurate and detailed case documentation within the ticketing system

Troubleshooting Customer Support Communication

20 jobs similar to Technical Support Representative

Jobs ranked by similarity.

US

  • Provide technical support to clinical facilities, healthcare providers, and internal staff.
  • Resolve technical issues related to software, hardware, and systems.
  • Collaborate with departments to deliver world-class support services and ensure customer satisfaction.

Skilled Wound Care provides technical support to clinical facilities, healthcare providers, and internal staff. They are dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff.

US

  • Ensure all customer issues are diagnosed and addressed promptly
  • Interface with customers and vendors to troubleshoot and mitigate data delivery issues
  • Document troubleshooting steps taken and escalate customer issues when appropriate

Bluesight creates medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with a start-up vibe and over 3,000 customers.

$37,440–$37,440/hr

  • Provide exceptional support for a diverse range of products and services.
  • Address technical inquiries and meet customer needs swiftly and expertly.
  • Collaborate with teams for issue resolution.

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.

US

  • Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
  • Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.

US

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

US

Respond promptly to customer inquiries via phone, email, and chat platforms, assist with booking confirmations, travel changes, and general service questions, and resolve customer concerns with professionalism and efficiency.

Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.

Philippines 15w maternity 4w paternity

  • Respond to queries from users in a timely and accurate way via live chat and email.
  • Follow up with unresponsive users and leads to ensure their questions are resolved.
  • Proactively identify user needs and help customers implement specific features.

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

$36,549–$54,823/yr
North America

  • Act as the first point of contact with customers via chat, email, and phone channels.
  • Educate customers on basic product training and identify new ways customers can benefit from the product.
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs.

7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.

Europe

  • Provide proactive post-sales technical support regarding implementation and customization of customer needs.
  • Serve as a subject matter expert for customers to ensure their technical success.
  • Lead new customers through service launches and identify customization needs.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Assist with reservation requests, confirmations, and scheduling updates
  • Respond to guest inquiries via email, phone, and messaging platforms
  • Maintain accurate records, calendars, and service documentation

Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. They prioritize organization, clear communication, and delivering a consistently positive client experience.

US

  • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
  • Calmly attempt to resolve and de-escalate any issues.

TP is a global, digital business services company that delivers digitally powered business services. With more than 500,000 inspired and passionate people, their global scale and local presence allow them to support their communities, clients, and the environment.

  • Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
  • Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
  • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.

US

  • Assist with reservation and scheduling requests submitted by clients
  • Support booking coordination across various service categories, including accommodations and related services
  • Maintain accurate client records and reservation details in internal systems

Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.

$62,400–$72,800/hr
US

  • Provide frontline and expert-level support by handling customer inquiries and complex technical issues.
  • Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests to Product & Engineering teams.
  • Build knowledge assets by developing and maintaining comprehensive technical documentation.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team.

Europe

  • Engage with customers to support successful adoption and use of automation solutions
  • Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
  • Influence product roadmap and features by providing feedback from customer experiences

Jobgether is a platform helping candidates find jobs. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

$76,500–$99,000/yr
US

  • Become a subject matter expert on all JobRobotix products.
  • Partner with Account Management to build support documentation so customers can self-service their questions.
  • Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

US

Assist clients with booking travel accommodations and managing reservations. Provide accurate details about accommodations, amenities, and availability. Handle changes, modifications, and special requests promptly and professionally.

Destination Knot is a professional travel planning company dedicated to delivering personalized, high-quality travel experiences.

$19–$28/hr
US Unlimited PTO

  • Be one of the point-of-contacts for customer inquiries coming through online support channels.
  • Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
  • Proactively document rainy day scenarios as encountered and share any key learnings with the team.

Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.

$41,600–$41,600/hr
US

  • Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms.
  • Troubleshoot technical issues related to the website, patient accounts, and internal tools.
  • Maintain security and confidentiality at all times, adhering to HIPAA and other regulations.

Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all, with brands focused on specific conditions.