New Agent, CX (Temp to Perm)

The role involves:

• Serving as the first point of contact for patients, resolving questions across multiple platforms.
• Troubleshooting and identifying technical issues related to the website and internal tools.
• Maintaining organized records of patient interactions and exceeding performance goals.

The requirements include:

• Strong verbal and written communication skills with a genuine service mindset.
• Adaptability to learning new systems and policies in a dynamic environment.
• A quiet and distraction-free home workspace for interacting with patients securely.

The responsibilities encompass:

• Coordinating the logistics of prescription insurance coverage and medication delivery.
• Anticipating potential patient challenges and collaborating to create smooth experiences.
• Supporting multiple service lines as needed to ensure consistent quality and patient satisfaction.