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7shifts
7shifts
3 open remote positions
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Salary Distribution
1 of 3 jobs
Benefits Overview
3 of 3 jobs
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(3)
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Open Positions
Act as the first point of contact with customers via chat, email, and phone channels. Educate customers on basic product training and identify new ways customers can benefit from the product. Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
Troubleshooting
Customer Support
Communication
Problem-solving
SaaS
Improve the AI agent by monitoring responses, validating accuracy, and strengthening the human-in-the-loop framework. Build the skills of CSRs and Leads so they can coach the bot and work effectively in an AI-supported workflow. Lead change management to ensure CSRs feel equipped, informed, and engaged in continuous AI improvement.
SaaS
AI
CX
Own forecast models, maintaining the structure, accuracy, and ongoing maintenance of all bottom-up revenue forecast models. Actualize forecast models, actualizing monthly inputs to support adjustments to strategy and resourcing based on real-time performance trends. Maintain documentation, metric definitions, and model change logs to ensure transparency, consistency, and alignment across stakeholders.
SaaS
Excel
Salesforce
Data