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What you’ll do:
- Improve the AI agent by monitoring responses, validating accuracy
- Build the skills of CSRs and Leads so they can coach the bot
- Work with Knowledge Management and CSR teams to close knowledge gaps
What you bring:
- You bring real SaaS support experience and know what great service looks like
- You know how to turn an AI chatbot into a trusted part of the support experience
- Strong feedback loops are part of how you work
Our commitment to our Shifties:
- Whether you’re honing your craft or exploring new paths, you’ll be supported
- We’re proud to be recognized among the best workplaces in North America.
- We move fast to solve meaningful problems and celebrate wins together.
7shifts
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. The company's mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through connected and engaged teams.