Manager of Product Support
Benefits
Unlimited PTO
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Responsibilities:
- Lead, coach, and develop our high‑performing, global support team.
- Own daily operations: workforce management, queue health, SLA attainment, frontline escalations.
- Raise ticket quality and customer experience via a consistent QA program.
Requirements:
- 2+ years of people management in B2B SaaS Support.
- Strong commitment to nurturing diverse, engaged teams through bias‑aware hiring.
- Proven ownership of frontline operations.
Employee Offerings & Benefits:
- Culture of Innovation & Collaboration.
- Flexible Work Arrangements.
- Paid Family Leave.
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