New Manager, Customer Support

Bloomerang

Remote regions

US Canada

Salary range

$53,500–$80,000/year

Benefits

4w PTO

Job Description

What You Will Do:

  • Own daily and weekly performance across support channels.
  • Actively manage capacity, volume, and priorities.
  • Lead, coach, and develop a team of Support Specialists.

What You Need to Succeed:

  • You bring 3+ years of experience managing teams within a customer support environment.
  • You have a passion for coaching and a proven ability to mentor early-career professionals.
  • You are a clear, confident communicator.

Benefits:

  • Generous health, vision, and dental insurance options also available.
  • Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
  • 401k match to help invest in your future.

About Bloomerang

Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.

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