AI Support Experience Specialist
Benefits
Unlimited PTO
Job Description
The AI Support Experience Specialist will:
- Design, build, and continuously optimize AI chatbot playbooks and conversational flows.
- Monitor and analyze Chatbot performance (CSAT, resolution rates, deflection), identifying opportunities to improve resolution and customer experience.
- Build clear documentation and escalation paths for when AI self-service cannot fully resolve a customer issue.
- Analyze bot feedback and performance trends to identify key drivers of satisfaction and friction.
- Translate feedback into actionable recommendations for AI product, operations, and support.
About Super.com
Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.