The Associate Knowledge Management Specialist will be a contributor, curator and publisher for internal and external information resources. They will coordinate subject matter expertise to develop content needs, assist with writing internal and external communications, game documentation, policies, and process guides. They will also act as a point of contact for front line staff and CS support teams for information related issues.
Build and lead the teams that respond to users across Reddit, X, LinkedIn, and wherever else crypto conversations happen. Every public support interaction is seen as a brand moment, working with the Comms team to ensure Coinbase speaks with one voice: clear, empathetic, credible, and aligned to values. This role is for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission.