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• Engage with customers to support successful adoption and use of automation solutions
• Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
• Influence product roadmap and features by providing feedback from customer experiences

Jobgether is a platform helping candidates find jobs. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Provide remote IT support and ensure clients receive top-notch technical assistance.
• Handle system updates and hands-on troubleshooting.
• Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

• Ensure all customer issues are diagnosed and addressed promptly
• Interface with customers and vendors to troubleshoot and mitigate data delivery issues
• Document troubleshooting steps taken and escalate customer issues when appropriate

Bluesight creates medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with a start-up vibe and over 3,000 customers.

• Troubleshoot, analyze, and maintain the IT infrastructure of client environments.
• Design, implement, and manage Microsoft and Azure based environments.
• Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments.

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business, employing more than 1,200 people all over the United States.

• Respond to inbound support requests via phone, chat, and email
• Troubleshoot software behavior, configuration issues, and data related problems
• Maintain accurate and detailed case documentation within the ticketing system

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.

• Research new technologies and build new products.
• Collaborate with other departments and vendors to deliver new services to our customers.
• Be the 3rd support level, sometimes on-call, and solve those problems no one else could.

Leaseweb delivers virtualized computing solutions and designs, builds and supports these solutions. They have a multicultural work environment with colleagues from over 60 countries.

• Implement, support, and maintain 24x7 Azure CSP environments and Windows technologies.
• Quickly convert business problems into technical solutions.
• Troubleshoot Azure and Windows performance issues, ensuring timely resolution.

Enavate is a Microsoft Gold Partner that specializes in Enterprise Resource Planning (ERP) consulting, Cloud services, and managed services. They help businesses embrace the future by guiding them through ERP implementations, migrations to the cloud, and integrations that streamline their operations.

• Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
• Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
• Clearly explain complex solutions to customers and document them for future use.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.

• Responsible for end-to-end ownership of customer issues.
• Collaborate with various teams to ensure customer satisfaction.
• Drive innovation within support workflows to reduce manual effort.

Jobgether is an AI-powered platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Seeking an experienced and proactive IT Support Engineer Lead to manage and guide a talented IT support team in a fully remote environment. Oversee the resolution of complex technical issues, optimize IT workflows, and ensure seamless internal operations. Collaborate closely with cross-functional teams, implement IT best practices, and maintain high standards of system reliability and security.

This position is posted by Jobgether on behalf of a partner company.

• Ensure the infrastructure is configured and distributed correctly to meet stability and performance objectives.
• Manage the day-to-day operations of the IT infrastructure environment by monitoring performance, configuration, maintenance, and repair.
• Deploy and manage Windows/Linux/Unix servers.

Jobgether is connecting tech talent to opportunity. They focus on AI-powered matching processes.

• Provide technical support to clinical facilities, healthcare providers, and internal staff.
• Resolve technical issues related to software, hardware, and systems.
• Collaborate with departments to deliver world-class support services and ensure customer satisfaction.

Skilled Wound Care provides technical support to clinical facilities, healthcare providers, and internal staff. They are dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

• Serve as the primary technical expert for customers, demonstrating deep platform knowledge and consultative expertise.
• Drive adoption and ensure customers achieve their desired business outcomes by designing and delivering customized solutions.
• Act as a trusted advisor, influencing customer strategy and maximizing return on investment.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• 70% support our community and enterprise customers
• 5% cross-team work (pairings, learnings, escalation management, etc.)
• 10% self improvement (study, courses, tinkering with product)

n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.

Join our team as a Senior Support Consultant, becoming the go-to expert for complex challenges. Work on technical troubleshooting, customer interaction, and proactive problem-solving. Provide technical assistance, application support, and usage guidance to NEC customers.

NEC Software Solutions, part of global tech giant NEC Corporation, provides software that helps dispatch ambulances, support families, and keep trains on the move.

• Manage, support and service assigned accounts with a focus on customer retention.
• Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
• Identify opportunities to increase customer satisfaction and value-add.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.