Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.
Provide proactive post-sales technical support regarding implementation and customization of customer needs.
Serve as a subject matter expert for customers to ensure their technical success.
Lead new customers through service launches and identify customization needs.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Provide exceptional support for a diverse range of products and services.
Address technical inquiries and meet customer needs swiftly and expertly.
Collaborate with teams for issue resolution.
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Interact directly with customers via phone to assist with order fulfillment and service execution.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Respond promptly to customer inquiries via phone, email, and chat platforms, assist with booking confirmations, travel changes, and general service questions, and resolve customer concerns with professionalism and efficiency.
Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.
Use technical expertise and customer service skills to resolve questions for online merchants
Communicate clearly in writing to both technical and non-technical people
Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering
Recharge is the subscription platform for innovative brands, committed to building the future of commerce around customer retention. They are known for product innovation and focus on ease of use, with over 20,000 brands globally.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.
Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.
Review, triage, and reproduce escalated user issues.
Resolve low-risk or straightforward issues.
Proactively identify recurring user issues and contribute to root cause analysis.
Genio creates simple learning tools boosting knowledge, skills, and confidence. They are a SaaS scale up and one of the fastest growing tech companies in the North with 100+ employees around the UK.