Job Description
Responsibilities:
- Become a subject matter expert on all JobRobotix products
- Partner with Account Management to build support documentation so customers can self-service their questions
- Partner with the General Manager of JobRobotix to create and track metrics for managing the performance of customer support
Day-to-day Activities:
- Addressing customer support tickets in our customer service software
- Aiding customers by phone and email to diagnose support issues
- Training customers on JobRobotix products
Qualifications/Skills:
- Prior experience in a technical support role
- Comfortable working in a small startup environment
- Customer-first mindset: you go above and beyond to make our customers happy
About Nomad Health
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.