Source Job

• Enable TAC teams with training and Q&A.
• Ownership of critical issues by driving the technical aspect of customer cases.
• Identify supportability and usability requirements for new products.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

• Work with product engineering, client experience, and AI Engineering teams to resolve issues.
• Meet with customers to diagnose issues.
• Debug issues in production and development environments.

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

• Communicate directly with customers via our Support Center.
• Triage a diversity of support tickets as well as work on process improvement.
• Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Palo Alto Networks' mission: Being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

• Identifying the right problems to solve, focusing on meaningful outcomes.
• Engaging with future and existing customers to gather feedback.
• Taking end-to-end ownership for features from start to finish.

Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. Since launching in 2021, they’ve helped over 1,500 companies run more than 500,000 incidents.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.
• Create rich data visualizations to aid tactical investigations and realize strategic objectives.

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats.

• Engage with customers to ensure their success in their automation journey leverage of the Torq solution.

Torq offers agentic AI security solutions. They have $70M in Series C funding, with 200% employee growth, and 300% revenue growth in 2024, making them one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.

Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.

• Maintain knowledge of the product and work with the product team as customers’ representative.
• Identify and analyze issues using tools to determine the underlying causes.
• Collaborate with other agents to resolve issues and respond to cases professionally.

Ad Hoc Labs is committed to building a diverse, inclusive company and encourages applications from candidates of all backgrounds.

As a Technical Support Engineer, be the primary point of contact for customers, navigate technical challenges, and help achieve their business goals. Engage directly with users via email and chat, triage issues, diagnose problems, and provide clear, actionable guidance. Work closely with Product and Customer Success teams, contributing to process improvements and product enhancements.

This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure your application is reviewed quickly.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Lead infrastructure resiliency efforts including recovery mechanisms, tenant isolation, and load spike handling
• Improve observability and operability of systems
• Build performance-critical, user-facing infrastructure like real-time event processing

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify top-fitting candidates and share this shortlist directly with the hiring company.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.