As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.
Focus on delivering and supporting GitLab for self-managed customers. Build and maintain the infrastructure, tooling, and automation that power our deployment options. Improve installation and upgrade experiences.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.
Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.
Serve as the highest-level technical support resource, handling complex, high-priority issues.
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.
Reproduce, assess, and document vulnerabilities, perform variant hunting, and contribute to exploitability research on security issues reported in GitLab’s products and services.
Support and consult with product and development teams on effective vulnerability remediation and mitigation. Independently validate vulnerability fixes prior to release.
Contribute to clear and actionable documentation that explains vulnerability impact, risk, and remediation guidance for technical and non-technical audiences, helping to scale PSIRT knowledge and practices across GitLab.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.
Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams. Provide 2nd & 3rd level application support for the application. Monitor application health, configure alerts, and analyze application performance to recommend improvements.
SGS is the world's leading testing, inspection and certification company and is recognized as the global benchmark for sustainability, quality and integrity.
Provide professional and timely support for Softdocs products.
Troubleshoot technical issues related to document management and eForms solutions.
Document issues and collaborate with internal teams to resolve complex problems.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.
As a Technical Support Associate, you'll solve real-world challenges and guide customers through complex problems. Every interaction offers a chance to make a lasting impact by troubleshooting builds and empowering people. You'll collaborate with support, product, and engineering teams to enhance customer experience.
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency.
Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Ownership of critical issues by driving the technical aspect of customer cases.
Identify supportability and usability requirements for new products.
Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.
Review, triage, and reproduce escalated user issues.
Resolve low-risk or straightforward issues.
Proactively identify recurring user issues and contribute to root cause analysis.
Genio creates simple learning tools boosting knowledge, skills, and confidence. They are a SaaS scale up and one of the fastest growing tech companies in the North with 100+ employees around the UK.
Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.
Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.
Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.