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Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Lead technical aspects of implementations, including collecting requirements and building workflows.
• Provide solutions to customer issues and interact directly with customers.
• Take responsibility for projects end-to-end, from idea to completion.

Onit is looking for smart engineers who are enthused when they see a problem and can't stop themselves until it is solved.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Resolve application support issues for NEC Housing and related components.
• Provide technical assistance, application support, and usage guidance to NEC customers.
• Translate customer requirements into workarounds and fixes.

NEC Software Solutions prides itself in offering an excellent benefits package, including an above average pension scheme.

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Endeavor to respond to all customer requests in a timely manner while improving customer experience

SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

• Create, modify, and maintain new libraries across a variety of languages for interfacing with Jito Labs products and APIs
• Serve as a technical expert in MEV, Solana, and Jito Labs systems
• Summarize and triage customer issues and challenges to help enhance Jito’s product offerings

Jito Labs is architecting the future of high-performance distributed systems on Solana.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Maintaining existing software code to meet standards.
• Documenting newly implemented features and bug fixes.
• Assisting with upgrades, training, and implementation.

Accesso enhances the guest experience with technology. They support attractions and entertainment venues with innovative technology solutions. Accesso employs over 500 team members around the globe and has a fun, inclusive culture with virtual activities.

• Be the go-to person for all things backend in your product area.
• Work closely with the CTO and the Tech Lead to set technical direction.
• Design, build, and ship features on schedule, collaborating with product, design teams, and customers.

Secfix automates security compliance for SMBs in Europe, helping them automate ISO 27001, GDPR, TISAX, and SOC 2 in weeks instead of months.

• Provide application guidance to clients and collaborate with users to achieve their business needs.
• Analyze and resolve application and data integrity issues.
• Perform train the trainer sessions on various business modules within the application.

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 800+ strategists, technologists, and specialists navigate alongside their clients.

• Own system administration and configuration across Grüns’ core platforms.
• Define and own cross-system order flows, ensuring reliability across various platforms.
• Lead issue triage and incident management, coordinating with internal teams and external vendors.

Grüns is dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients.

• Administer and maintain all SQL databases, ensuring performance, reliability, and data integrity.
• Support and maintain custom-developed applications, including systems built using Java.
• Conduct analysis and evaluation of new and existing computer systems.

Connection Services provides IT solutions. They are looking for a Network Engineer to join their Technical Staffing Division.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

• Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
• Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
• Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.

Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.

As a Principal Application Support Consultant, you will be the first point of contact for customers, addressing IT and Business Application related questions. You will provide professional, efficient, and effective support to Unit4 customers in resolving support cases. You will investigate, process, and document application defects passed to the Application Support team.

Unit4 is an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

• Craft client code that is efficient, performant, testable, scalable, secure, and of the highest quality.
• Foster collaboration with fellow engineers, designers, and managers to comprehend user pain points and iterate on solutions that drive client success.
• Take ownership of projects, from technical design to a successful launch.

3Pillar crafts cutting-edge technologies that revolutionize industries. They are a global team that values well-being, offers career growth, and is committed to diversity.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.