Senior Support Consultant

Role Overview:

• Collaborate with a team resolving application support issues.
• Ensure efficient issue handling using ITIL best practices.
• Cover Canadian hours for one week every 10 weeks.

Key Responsibilities:

• Investigate and resolve application issues within SLA targets.
• Develop and maintain technical support documentation.
• Identify opportunities for additional services and solutions.

Essential Skills:

• Strong SQL skills for database management.
• Experience supporting web-based applications.
• Excellent customer relationship and communication skills.