Source Job

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.

Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Guide a team responsible for resolving advanced technical issues and supporting integrations.
• Coach the team, refine processes, and own performance metrics.
• Work cross-functionally with Support, Product, and Engineering to continuously raise our bar for quality.

Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders.

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

• Communicate directly with customers via our Support Center.
• Triage a diversity of support tickets as well as work on process improvement.
• Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.

Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams. Provide 2nd & 3rd level application support for the application. Monitor application health, configure alerts, and analyze application performance to recommend improvements.

SGS is the world's leading testing, inspection and certification company and is recognized as the global benchmark for sustainability, quality and integrity.

• Become a subject matter expert on all JobRobotix products.
• Partner with Account Management to build support documentation so customers can self-service their questions.
• Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

• Provide frontline and expert-level support by handling customer inquiries and complex technical issues.
• Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests to Product & Engineering teams.
• Build knowledge assets by developing and maintaining comprehensive technical documentation.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Respond to customer issues independently following a standard protocol.
• Resolve moderate technical hardware and software issues from customer contacts.
• Proactively assist customers to avoid or reduce problem occurrence.

DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.

• Work with product engineering, client experience, and AI Engineering teams to resolve issues.
• Meet with customers to diagnose issues.
• Debug issues in production and development environments.

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve.