Technical Support Engineer

Troubleshooting and Support:

• Independently triage, troubleshoot, and resolve support tickets using available resources.
• Actively manage support tickets, providing timely status updates to customers.
• Provide stellar customer service through various channels like email, chat, forums, and calls.

Technical Assistance and Training:

• Assist in the installation and configuration of the product for new customers.
• Provide technical training on Recast Products and related technologies to internal and external users.
• Answer internal technical questions from the Customer Success and Sales teams.

Documentation and Collaboration:

• Create and update documentation and user communications effectively.
• Reproduce, document, and escalate bug reports to the engineering team.
• Work cross-functionally to prioritize recurring issues for the development team.