$140,000–$180,000/yr
- Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
- Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
- Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.