Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
Conduct exploratory data analysis across conversational, operational, and performance datasets.
Translate ambiguous business questions into structured analytical problems.
Analyze how workflow, behavior, and product usage changes translate into business value.
Cresta aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They combine AI and human intelligence to help contact centers discover customer insights and behavioral best practices.
Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Partnering with cross-functional teams across Product, Engineering, Revenue, Design, and Lifecycle to define analytics and experimentation roadmaps and identify growth opportunities
Designing and analyzing A/B tests to validate hypotheses and optimize acquisition, activation, and retention strategies
Applying statistical methods to uncover insights related to product usage (e.g., conversion funnel analysis, cohort retention, lifecycle segmentation, LTV modeling, and churn prediction)
Calendly is a scheduling automation platform used by millions of users. Their analytics team is made up of data analysts dedicated to various areas of the business who develop reporting, insights, and serve as a consultative partner to the entire organization.
Build and maintain centralized dashboards for CX functions.
Monitor and troubleshoot data issues across CX systems.
Partner with the CX Ops Manager to design reporting and analytics.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication and help teams send relevant messages using behavioral data.
Take ownership of the retention and expansion strategy of the Canvas product lines.
Develop comprehensive plays aimed at increasing adoption and driving predictable retention.
Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs.
Instructure aims to empower people to grow and succeed through intuitive products. They simplify learning and personal development and inspires people to go further in their education and careers by giving them opportunities to create awesome.
Own the analytics frameworks for investigating performance and ensure tracking to Consumer Marketing OKRs.
Analyze user journeys and channel performance to identify opportunities and friction points across the marketing funnel.
Develop dashboards, measurement models, and experiment infrastructure for actionable insights throughout the consumer lifecycle.
Yelp’s mission is to connect people with great local businesses. As a trusted source of information on local business, millions of people turn to Yelp every day to make decisions about where to spend their money. They value diversity, playing well with others and authenticity.
Partner with Product Managers and business stakeholders to inform product strategy and prioritization.
Analyze customer behavior, commercial performance, and product data to improve digital experiences.
Define and track KPIs, including event tracking and performance measurement.
We are a consulting company with a bunch of tech-savvy and happy people! We love technology, we love design, and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where every individual is highly valued.
Synthesize marketplace dynamics, user behavior, and experiment signals into clear recommendations.
Lead Gametime’s experimentation design and strategy and standardize how we run A/B and multivariate tests.
Build the frameworks to measure and influence long-term retention and customer lifetime value.
Gametime makes it easy for people to discover and access live experiences. They are reimagining the event ticket industry in order to move at the speed of life and have platforms supporting more than 60,000 events across the US and Canada.
Partner with CX leadership to shape business plans and coverage models.
Lead annual planning for the Customer Experience organization.
Improve Customer Success efficiency and scaling operations.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by more than 100,000 organizations. They value knowledge exchange, enabling team members to reach their full potential.
Derive larger implications of analyses for the business as a whole, moving beyond individual product features to drive company-wide strategy.
Establish credibility by being directly solicited by Senior Management and acting as a peer to Product leadership.
Lay the foundations of a Product Analytics team where you will plan missions, evolutions, and resourcing.
Vibe enables marketers of any size to advertise on TV. They are a passionate and competitive team that reached profitability just 18 months post launch, growing revenue by 30+% every quarter since 2022, and are on their way to reaching their 2025 goal.
Maintain customer relationships, network, and implement success programs.
Contribute to sales, onboard and train clients, and minimize churn.
Improve customer experience through product support and handling customer complaints.
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.
Manage and optimize the design and delivery of reports that analyze business functions, key operations, and performance metrics.
Deliver strategic partnership on methodology to improve and test contact rate strategies.
Develop and lead a high-performing team of analysts, providing coaching, mentorship, and career development.
National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt. They are a leading debt settlement organization helping over 450,000 people settle over $10 billion of debt.
Take ownership as the DRI (Directly Responsible Individual) for all partners within a designated sub-vertical.
Act as the primary Analytics contact for Sales managers, requiring little oversight from the Analytics Director and Senior Director.
Manipulate data effectively using SQL, ensuring accurate and insightful analysis.
Fetch is a platform where millions of people use the service every month, earning rewards for buying brands they love. Fetch fosters a people-first culture rooted in trust, accountability, and innovation and has investments from SoftBank, Univision, and Hamilton Lane.
Perform analyses of data related to customer usage and buying patterns
Prepare and present presentations to relevant stakeholders
Analyze open ended customer feedback and identify key insights
Quantum Metric helps organizations put customers at the heart of everything they do by providing a platform to understand the digital customer journey. They capture insights from 40 percent of the world’s internet users and have been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years.
Build and maintain strategic automations and standardized processes that support cross-functional teams.
Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
Provide strategic insights, actionable recommendations, and performance reporting to leadership.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.
Build tools, models, and frameworks that push our understanding of what our paying subscribers care about.
Define measurement frameworks and build tools and dashboards to measure impact of initiatives across acquisition, engagement, and retention.
Work closely with team leads on the Data and Consumer Revenue teams to understand problems, discuss approaches, and make decisions about approaches and tradeoffs.
Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. They recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences.
Investigate performance, trends, forecasts and bugs, reporting back with recommendations.
Collaborate with product and development teams to translate requirements into data needs.
Act as the primary data contact, gathering requirements and communicating progress.
Forbes Advisor's mission is to help readers turn their aspirations into reality by providing trusted advice and guidance. They are an experienced team of industry experts with decades of experience across various teams and geographies.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Owns Central Ops analytics that expose operational truth.
Build and maintain the Central Ops dashboards.
Produce segmented insights by market, service line, and defect type.
Muvr is a fast-growing, AI-powered logistics and marketplace platform. We connect customers, drivers, and partners to create a seamless experience for moving, delivering, and removing items with speed, safety, and reliability.
Transforms customer feedback and behavioral data into actionable insights.
Analyzes quantitative and qualitative signals to identify themes and measure impact.
Communicates findings through clear and compelling narratives that inspire action.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager, and pioneering Extended Access Management. As one of the most loved brands in cybersecurity, they take a human-centric approach with over 180,000 businesses trusting them.