Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.
Lead and mature Instructure’s global revenue operations function.
Lead transformation of go-to-market operations by identifying and resolving process bottlenecks.
Build and mentor a high-performing RevOps team focused on excellence, accountability, and collaboration.
Instructure believes in the power of people to grow and succeed throughout their lives. They create intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.
ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive strategic alignment within the Revenue Organization. Operationalize the CRO’s priorities and ensure execution. Elevate business performance storytelling for leadership and the Board.
Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Serve as a strategic advisor and thought leader in leveraging Mimica to achieve desired business outcomes.
Ensure issue resolution and provide product support when customers encounter roadblocks.
Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
Mimica empowers enterprises, teams, and individuals to reclaim their time and work more efficiently. They use AI-powered task mining to observe employee actions and categorize them into detailed process maps, helping to highlight inefficiencies and recommend optimal technology for automation.
Manage day-to-day operational workflows and identify areas for efficiency improvements.
Support automation initiatives to reduce manual processes and improve accuracy and speed.
Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
Deel is an all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform and their team of 7,000 spans more than 100 countries.
Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.
Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.
Drive revenue forecasting, reporting, and ensure data integrity.
Optimize processes and build scalable programs that directly impact growth and retention.
Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Act as a strategic and operational business partner to Sales, Customer Success, and Marketing.
Drive forecasting cadences and develop forecasting models based on funnel performance.
Lead strategic projects to improve efficiency and effectiveness across the revenue organization.
CoachHub is on a mission to democratise coaching for all career levels worldwide. They are bringing together kind, smart, and highly-skilled people from all corners of the globe to shape the success story of a fast-growing, award-winning digital coaching platform.
Strengthen forecasting, renewals, and lifecycle management.
Support strategic planning & territory alignment.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.
Implement effective governance & data validation processes.
Drive data integrity across the company.
Contribute to Internal Tooling roadmap input, prioritization, and creation.
Reddit is a community of communities built on shared interests and trust, facilitating open conversations. It has over 100,000 active communities and approximately 116 million daily active unique visitors, making it one of the internet’s largest sources of information.
Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.
Dive into data and processes to understand major operational challenges and opportunities
Present findings to stakeholders and recommend actionable solutions for non-analytical partners including Senior Leadership
Re-define and challenge company KPIs that are critical to achieving company and business unit goals
Beyond Finance aims to help Americans escape debt via individualized care and financial solutions. They've assisted over 1 million clients and seek collaborators to grow further.
Map the customer journey and identify where AI can have the highest impact.
Build and test workflows using low-code/no-code tools, integrating LLMs to automate tasks.
Reduce manual ticket volume and transform support interactions into revenue opportunities.
Docplanner Group's mission is to help people live longer, healthier lives. It is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company has over 3,000 employees and is backed by leading VC funds.
Own and drive strategic, full-funnel campaigns across Twilio’s core use cases.
Lead campaign planning and strategic development for major product and business launches.
Collaborate with global partners across Marketing, Sales, and Enablement to deliver aligned, results-driven campaigns.
Twilio is shaping the future of communications from our homes. It delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. They have a strong culture of connection and global inclusion.
Lead and develop a high-performing revenue operations team, providing coaching and mentorship.
Own and optimize critical GTM processes, including territory management and forecasting accuracy.
Partner with cross-functional leaders to identify gaps and implement process improvements that drive impact.
Vanta aims to help businesses earn and prove trust by enabling companies to improve and prove their security with ease. They have a kind and talented team, and thousands of companies rely on Vanta to build, maintain and demonstrate their trust.