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• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.

Antenna provides data and analytics for subscription media services in the U.S. They are a small, remote-first team where members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead a team of operations experts that support the Customer Launch teams.
• Drive the planning of and owning specific strategic initiatives, programs, and projects.
• Optimize the Customer Launch team’s tech stack.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.

• Drive adoption of Lyric’s platform across users, teams, and business processes.
• Lead quarterly business reviews, success planning sessions, and ongoing governance meetings.
• Act as a strategic advisor to customers, with depth in modeling, planning, or AI use cases.

Lyric is an enterprise AI platform built specifically for supply chains, offering out-of-the-box AI solutions and a platform-first approach.

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead enterprise-wide adoption of the Credo AI Governance Platform.
• Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, and leading business reviews.
• Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.

Credo AI empowers organizations to responsibly build, adopt, procure and use AI at scale with a pioneering platform for context-driven AI governance.

Elevate customer experience from onboarding through renewal. Guide customers through platform adoption, influence product direction through feedback. Develop processes that allow us to scale customer operations globally.

Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements.

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.

• You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
• Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
• The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
• Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
• Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

• Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
• Coordinate exchanges with cross-functional teams.
• Manage a portfolio of clients in France, Europe & USA, including key accounts.

Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.