Septeo is a leading European software editor, present internationally and among the top 5 sectoral software publishers in France. With a strong collective culture and AI integrated responsibly, the company values performance, responsibility, and pleasure, serving millions of citizens.
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Support & expertise client: Respond to client requests via ticketing, qualify and escalate complex issues, become expert on key functionalities.
Autonomy & product adoption: Help clients use the platform effectively, participate in new feature adoption, anticipate churn risks, and identify growth opportunities.
Collaboration & continuous improvement: Work closely with Product, Dev, Onboarding, Sales, and Marketing teams, contribute to knowledge base enrichment.