Customer Success

Customer Experience Ownership:

• Own and continuously improve the end-to-end customer experience.
• Define scalable customer success strategies aligned with business growth objectives.
• Act as a key connector between sales, operations, logistics, and service partners.

Operational Excellence:

• Establish, track, and optimize KPIs, workflows, and team goals.
• Oversee accurate quote and invoice creation, client onboarding, and equipment setup.
• Lead customer communications related to shipping, damages, returns, and claims.

Leadership and Collaboration:

• Build, manage, and mentor a high-performing customer success function.
• Collaborate cross-functionally to implement automation and process improvements.
• Manage multiple workflows, priorities, and stakeholders in a fast-paced environment.