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Docplanner Group
Docplanner Group
9 open remote positions
Docplanner Group aims to help people live longer, healthier lives with their healthcare platform connecting millions of patients with doctors. They have over 3,000 employees and promotes a fast, flexible, and hands-on culture.
Benefits Overview
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Open Positions
Understand users deeply: Talk to patients and therapists to uncover blockers and opportunities. Drive product and operational decisions: Use Pareto/MVP thinking to prioritize and turn inputs into actions. Launch and scale the market: Onboard therapists and setup processes to ensure smooth operations and high-quality patient care.
GTM
Stakeholder Management
Communication
Analytical Skills
Problem-solving
Own and manage multiple call center projects across 8 international markets. Drive the transition from local call center management to a global, standardized operating model. Ensure delivery against agreed outcomes, timelines, and quality standards.
Customer Service
Vendor Management
Analytical Skills
Stakeholder Management
Plan, organize, and track project milestones across product, tech, business, and operational teams. Assist in gathering and summarizing quantitative and qualitative data to inform project and operational decisions. Collaborate with local customer support and operational teams to understand workflows, constraints, and country-specific realities.
SQL
Excel
Project Management
Data Analysis
Communication
Investigate and help resolve product bugs related to payments. Design, test and “productionize” new customer support flows for payments. Perform light software testing of new features and flows.
Project Management
SQL
Ecommerce
Fintech
SaaS
Lead WhatsApp marketing initiatives across all markets. Establish and maintain robust WhatsApp infrastructure and compliance. Drive continuous improvement of WhatsApp campaigns.
Digital Marketing
Project Management
HubSpot
Build and drive Docplanner's risk management, fraud prevention, AML/KYC, and payment controls frameworks across Latin America. Develop and implement operational risk management frameworks and fraud detection programs. Act as a trusted advisor to senior stakeholders on comprehensive risk management, fraud prevention, and compliance topics.
Risk Management
AML
KYC
Fintech
Analyse the pricing policy of our products in all countries and suggest updates Maintain company price lists in our internal systems Observe competition price policies
SQL
Excel
SaaS
Pricing
Google Sheets
Be responsible for the effective business operation of the entire Sales org (50+ people). Implement highly effective sales strategy and structures; challenge our status quo. Be a trusted advisor and business partner to Marketing/CS/Product and country leadership team; drive strategic decision-making.
SaaS
Sales
Leadership
Analytical Thinking
Business Development
Prepare the Group´s annual budget & quarterly re-forecasts, coordinating with global business leaders. Business Partner stakeholders across key business areas to support them with decision making and daily operations analysis Provide analysis and assessment of performance against budget, identifying trends and making recommendations for improvements.
FP&A
Financial Modeling
Excel
Communication