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Key Responsibilities:
- Investigate and help resolve product bugs related to payments, including basic debugging (reproduction steps, data validation).
- Design, test and “productionize” new customer support flows for payments, then hand them over to support teams.
- Assist in organizing and coordinating product experiments, promotions and rollouts (set-up, tracking, follow-up).
Qualifications:
- 1–3 years of experience in project management, operations, support or product-adjacent role in a software / SaaS environment.
- Strong analytical mindset; very comfortable with numbers, Google Sheets/Excel and basic metrics.
- Fluent English and at least one of: Spanish or Polish (Italian or Brazilian Portuguese are a strong plus).
Why You’ll Love It Here:
- Healthcare insurance – so you can focus on what matters.
- Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
- Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
Docplanner Group
Docplanner Group aims to help people live longer, healthier lives. They are the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries and are backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital.