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Customer Journey Intelligence:
- Gain a granular understanding of the customer lifecycle.
- Identify where processes are broken, slow, or frustrating.
- Use data to pinpoint where AI can have the highest impact.
Hands-on AI Implementation:
- Autonomously build and test workflows.
- Leverage LLMs to automate complex tasks.
- Rapidly prototype and scale solutions globally.
Efficiency & Revenue Growth:
- Reduce manual ticket volume with self-service solutions.
- Transform support interactions into revenue opportunities.
Global Project Leadership:
- Work with local Heads of Customer Care and Product teams.
- Help local teams understand and adopt the tools you build.
Docplanner Group
Docplanner Group's mission is to help people live longer, healthier lives. It is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company has over 3,000 employees and is backed by leading VC funds.