Project Manager – Global Call Center Operations

Key Responsibilities:

• Own and manage multiple call center projects across 8 international markets
• Prioritize markets, initiatives, and ad-hoc requests based on business impact and readiness
• Run day-to-day call center campaigns while ensuring alignment with business objectives

Call Center Operations Consolidation:

• Lead the unification of campaigns toward a pay-per-success model
• Define and implement clear, repeatable processes for campaign setup, execution, and reporting

Stakeholder Alignment & Communication:

• Work closely with internal stakeholders, including Heads of Marketing per market/segment
• Align with VPs of segment on performance, lead quality, and the shift toward a global model
• Clearly communicate priorities, trade-offs, and progress to senior stakeholders