Similar Jobs
See allMission Success Manager - (Army and SOCOM Accounts)
Ethos
US
Customer Success
Project Management
SaaS
Management Specialist
NetImpact Strategies
US
Project Coordination
Microsoft Office
SharePoint
Project Lead, Clinical Delivery
Care Access
US
Project Management
Client Relationship Management
Communication
Customer Success Representative
Sword Health
Canada
Google Sheets
Excel
Data Analysis
Senior Manager, Technical Support
Turnitin
Philippines
CRM
Leadership
Communication
Strategic Account Support:
- Act as the main point of contact for client cases, building strong relationships.
- Ensure regular follow-up and continuous communication.
- Provide the highest level of support by diagnosing and resolving client issues.
Enhanced Care Services:
- Act as Delivery Manager for projects estimated under 20 hours.
- Monitor and communicate project status updates weekly to leadership.
- Document timelines, risks, and contingency plans to keep projects on track.
Advocate for Customer:
- Scope and refine requests for development enhancements.
- Collaborate with various departments to ensure project success.
Success Metrics:
- Standard Support KPIs: Response, Communication, Resolution time, Customer Satisfaction.
- On-time delivery for optimization projects.
- Client engagement and executive alignment across support and services projects.
Datacor
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.